Bodyshop Customer Advisor

As our Customer Advisor you will welcome all customers visiting our premises and deliver outstanding customer service. You will need to be able to build a rapport with customers, establish their needs quickly and assist in any way required.

Job Description

• Greeting customers, introducing to our service, liaising with our estimating team to provide updates
• Booking customers in and arranging collection and delivery of vehicles via the transport diary
• Controlling issue and return of Courtesy Vehicles
• Completing photographs of vehicles once they arrive on site and uploading to the claims
• Answering telephone calls and relay messages as required
• Providing refreshments to customers whilst they wait
• Keeping the Reception area under control
• Issuing invoices, taking payments

About You:

• You will need to be highly organised
• Excellent computer skills – Must be trained on Word and Excel
• Have a smart appearance
• Excellent telephone manner
• Enthusiastic
• Driving licence preferable
• Previous experience in a Body shop or Service environment is essential
• Must be able to work with initiative under pressure

Working hours are 8am until 5pm Monday to Friday